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The Ranch (December 2003)
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The Ranch (August 2003)
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The Ranch (June 2003)
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Unpublished
Sars inspires local inventor

  *unedited version
Published by The Ranch (August 2003 edition)

Lolita's Opens in Sunbow

Hard work and family values have kept Lolita's Taco Shop, owned by the Farfan family, on the top of the food chain in South Bay for years. Now Otay Ranch's first family of good taste has opened a new Lolita's in the Sunbow shopping center at 601 E Palomar St., Chula Vista. The new shop is ideal for Otay Ranch citizens suffering carne asada withdrawal symptoms and living inconveniently too far from close Mexican food.

A Grand Opening packed with 1,500 to 2,000 (according to Joaquin Farfan Jr.) spirited Farfan Fans launched the local taco shop favorite into business on June 27, beginning with trumpeting horns of mariachis summoning the famished, clowns blowing balloons to entertain the kids, an eating contest and a raffle give-away in which three new bikes were awarded to children.

The diverse crowd included all walks of life. Hard-nosed businessmen sat side by side with soccer moms, while respectable city employees shared the shadows with tattooed tough guys. A TV crew circled the crowd while family matriarch, Lolita, was interviewed by the radio. Activists passed out emotive literature urging action and a talk show host shook hands between bites of his dinner. With such a turnout of colorful personalities and sales receipts recording over a thousand transactions, the birth of the latest Lolita Taco Shop didn't arrive silently in quiet creation--it exploded with a Big Bang.

A notable accomplishment considering the Farfan family arrived in Chula Vista in 1976 stuffed together in a beat up $200 truck that kept breaking down. Joaquin Farfan Jr.'s grandfather, Roberto Robledo, started the Roberto's taco chain and began the Mexican fast food revolution. The Farfans have been successfully involved with the industry ever since.

In contrast to the hype of the moment, however, Lolita's taco chain is typically less show. Though the opening fiesta may have seemed glamorous, scratch the surface and you'll find that the attraction of the Farfan family comes not from Hollywood charm, Kennedy charisma or a Rockefeller inheritance, but from a hometown "our guys" image and community-based support.

"The Farfans are very active in the community," said Sandy Williams, a 22-year employee for the city of Chula Vista's Business Licenses. "They have always been family oriented and treat outsiders just like family. Everybody is family to them."

William's sentiment was echoed through out the night. Even if you don't know the Farfans personally, if you grew up anywhere around Chula Vista, Hilltop or Bonita, chances are you may have been involved with some of their programs they support

"We like to keep the money flowing in the South Bay. I think we give $7,000 to $10,000 yearly to local high schools and little leagues." Joaquin Jr. said. He said he tries not to turn down any local functions but stops short of making any promises. As a general rule, the closer your community function is to South Bay, the more likely Lolita's will be involved.

This family atmosphere, in which many customers feel a part, can have its advantages. With a large family there always seems to be somebody around to take care of obstacles that challenge a business's effectiveness. If a pipe should burst or electric wires should short, a quick call from a cell might bring in a cousin straight from a softball tournament. "Fifty percent of our repairs and upkeep is done by family or friends," Joaquin Farfan Jr. said. "For example, they might come in for food and become aware of something that needs to be fixed. The problem is solved quickly and easily--maybe for a burrito."

If Joaquin Jr. receives a lot from his customers, it may be because he gives back a lot as well.

Historically, family-run businesses have resulted in bitter conflicts between siblings, reminding us of the cliché "never mix family with business", but the Farfans don't know what they can't do... so they do it...and do it well. Joaquin Jr. said he's found that the secret to running a successful family business is to separate family time from work time. "Otherwise we probably would have killed each other a long time ago," Joaquin Jr. said. "We always make sure that when we gather together for holidays, we try our best not to mention anything about business."

This simple rule has allowed them to take advantage of the help friends and family offer. They keep all important decisions within the family. "A smart move they have done is to personally do the hiring of every employee themselves," said Ray Medina, a retired reporter for various Mexican newspapers. "They always make sure they know what's happening in their business."

This ensures that the quality of their product and attentiveness of employees do not wane over time.

Its fair to say the Lolita experience is first and foremost Mexican food. But it goes one step beyond when considering the its strategy and history--impossible to label or categorize other than calling it an unlikely, home-grown, South Bay success story. The Farfan family now own four Lolita's in the South Bay, and there is no sign of the growth stopping.

Contact J.D. Hawk
 


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